Octo answers your questions at any hour
Ask about an order, a quote, a shipment or your wallet. Octo reads your own account data and replies straight away. Anything sensitive goes to a person on our team.
Knows your account
Order status, quotes waiting for you, tracking numbers and wallet balance, without searching.
A person when it matters
Refunds, disputes, QC failures and pricing questions go to your account manager.
Office hours in China
Our team picks up handovers Monday to Friday, 09:00–18:00 China time. Outside those hours your question waits in the queue for the next morning.
Private by design
Octo only sees your organisation’s data. Supplier identities stay hidden behind supplier codes.
Full history
Every conversation is saved in your account so you can pick up where you left off.
